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How to deactivate and reactivate a user

Applies to user roles: Account Owner

Available on platforms: Vatix Workspace web app

You can deactivate a user when they leave your organisation, move into a role that doesn't need Vatix access, or otherwise no longer require an account.

Note: Deactivating a user immediately revokes their access and frees up their licences. Records they reported, owned, or were a collaborator on are retained.

How to deactivate a user

  1. Go to 'Admin' in the left sidebar.
  2. In 'Users' section, click the user you want to deactivate.
  3. Click the three-dot menu (...) in the top right of their profile.
  4. Select 'Deactivate user'.
  5. Click 'Deactivate User' to confirm.

What happens next:

The user can no longer log in. Their product licences are freed up automatically. If they had a Lone Working licence, their Alarm Response Profile is removed automatically. Devices and Lone Worker app licences assigned to them are also unassigned.

Tip: Before deactivating, check whether the user has any Actions assigned to them. Reassign these to another user first to avoid orphaned work.

How to reactivate a user

To reactivate someone, email support@vatix.com and include the user’s full name and email address.