The Protector Mobile app is now called Vatix

From Monday 5 October 2026, the Protector Mobile app is called Vatix. The name and the icon on your phone have changed. Everything else is exactly as it was: the same app, the same login, the same data.

There is nothing for you or your team to install.

What has changed

The name and the icon

The name under the app icon has changed from Protector Mobile to Vatix, and the icon has changed with it.

The app store listings

The app is now listed as Vatix on the App Store and Google Play.

What stays the same

Everything else, including:

• your login details, so there is no need to sign in again
• all of your data, forms and history
• your notifications, and who receives them
• raising an alarm, Timed Alerts and Fall Detection, which work exactly as they did before
• the app's place on your phone, and its settings and permissions

It is the same app with a new name, not a new app, so nothing needs downloading and nothing needs setting up again.

If your phone still says Protector Mobile

The new name and icon appear the next time the app updates. If automatic updates are switched off, the app keeps the old name and icon until it is next updated, which can be a while for an app that is not opened often.

It is the same app either way, so nothing is wrong if some people in your team see Vatix and others still see Protector Mobile.

If you cannot find the app

Look for 'Vatix' and the new icon, in the same place on your phone as before. The app has not been removed and it has not moved.

The Workflows app has been removed

Our older Workflows app was removed from the App Store and Google Play on 5 October 2026.

Workflows is a separate, older app. If you or your team still use it, switch to the Vatix app, formerly Protector Mobile.

For Account Owners and Managers

If you have not done so already, four things are worth doing.

Tell the people who use the app. The name and the icon have both changed, so anyone looking for Protector Mobile on their phone may not find it. Without a heads-up, people may assume the app has been removed.

Speak to IT if your organisation installs apps centrally. Where apps are pushed to work phones rather than installed by each person, IT usually manages them, so it is worth letting them know about the new name.

Update anything of your own that names Protector Mobile. Onboarding notes, intranet pages and training materials.

If your team still uses the Workflows app: Workflows is a separate, older app that we removed from the app stores on 5 October. If this applies to your organisation, please ask them to switch to the Vatix app, formerly Protector Mobile.