Why is my mobile app not recognising my email address?
Potential causes of the mobile app not recognising a user's email address
User's account has been deactivated
If your user account has been deactivated, you will not be able to access the app. To resolve this issue, please contact support@vatix.com.
An account may not have been created for the user
It's possible that an account has not yet been created for you. Please reach out to your account owner to confirm this. If no account exists, they will need to create one for you in order for you to log in.