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How to send check-in requests to other users in the Lone Worker app

Learn how to use the 'Safety Checks' tab in the Protector Mobile app to add colleagues, send check-in requests, and manage your Safety Checks list.

Applies to user roles: Account Owner, Manager, User (Lone worker)

Available on platforms: Protector Mobile app (Lone Worker app)

In the Protector Mobile app, you can keep an eye on your teams and colleagues during a shift and send check-in requests when needed.

The 'Safety Checks' tab in the Protector Mobile app lets you add users from your organisation, manage your Safety Checks user list, and send check-in requests when needed.

In the Protector Mobile app, you can use the 'Safety Checks' tab to keep an eye on colleagues during a shift, manage your Safety Checks list, and send check-in requests when needed.

Note: To send a check-in request to a user, you must first add them to your Safety Checks list.

How to add colleagues to your Safety Checks list

  1. Open the Protector Mobile app.
  2. Tap the 'Safety Checks' tab (the people icon in the bottom navigation bar).
  3. Tap the blue '+' button in the bottom right corner.
  4. In the 'Manage Users' dialog, use the search bar to find colleagues, or scroll through the list.
  5. Tick the checkbox next to each colleague you want to add. You can select multiple people.
  6. Tap 'Save'.

Your selected colleagues will appear in your Safety Checks list. Their 'Last activity' shows when they last checked in or confirmed HomeSafe. A dash ('-') means no activity has been recorded yet.

How to request a check-in

  1. Open the Protector Mobile app.
  2. Tap the 'Safety Checks' tab (the people icon in the bottom navigation bar).
  3. Find the colleague you want to check on. Their last activity will be shown on their card.
  4. Tap 'Request check-in'.

The colleague will receive a push notification asking them to check in. Once they respond, you will receive a notification confirming that their status has been updated.

How to manage your Safety Checks list

To remove a colleague:

  1. Open the Protector Mobile app.
  2. Tap the 'Safety Checks' tab (the people icon in the bottom navigation bar).
  3. Swipe left on their card and tap 'Remove'.

Alternatively:

  1. Open the Protector Mobile app.
  2. Tap the 'Safety Checks' tab (the people icon in the bottom navigation bar).
  3. Tap the '+' button.
  4. Untick the colleague in 'Manage Users'.
  5. Tap 'Save'.

Note: Safety Checks is separate from the alarm and monitoring system. Requesting a check-in sends a push notification to your colleague. It does not raise an alarm.