How to assign/unassign product licences
How to assign/unassign product licences
To assign/unassign licences, you need to be an Account Owner.
Assigning a licence
Each user needs a licence to access the platform.
To be able to assign a licence, you must have enough licences available to assign to users. To check this, go to the 'Admin' tab, and select 'Licences' in the navigation bar.
You can assign a licence to an existing user or when creating a new user.
As you can see, this account has 10 Incidents licences in total and 8 have already been assigned to users.
How to add a licence to an existing user:
How to add a licence to a new user:
You may want to remove a licence from a user if they have left your organisation or if you wish to reallocate one of your licences to a different user. If you wish to deactivate the user after removing their licence, please see this article.