How to assign/unassign product licences

To assign/unassign licences, you need to be an Account Owner.

Assigning a licence

Each user needs a licence to access the platform.

To be able to assign a licence, you must have enough licences available to assign to users. To check this, go to 'Settings' > 'Organisation', and select 'Licences'.

You can assign a licence to an existing user or when creating a new user.

As you can see, this account has 10 Incidents licences in total and 8 have already been assigned to users.

How to add a licence to an existing user:

How to add a licence to a new user:

Unassigning a licence

You may want to remove a licence from a user if they have left your organisation or if you wish to reallocate one of your licences to a different user. If you wish to deactivate the user after removing their licence, please see this article.