How to deactivate and reactivate a user
Applies to user roles: Account Owner
Available on platforms: Vatix Workspace web app
You can deactivate a user when they leave your organisation, move into a role that doesn't need Vatix access, or otherwise no longer require an account. Deactivating is reversible: you can reactivate someone yourself at any time without contacting support.
Note: Deactivating a user immediately revokes their access and frees up their licences. Records they reported, owned, or were a collaborator on are retained.
How to deactivate a user
- Click the gear icon in the top right to open Settings.
- Select 'Organisation'.
- In the 'Users' section, click the user you want to deactivate.
- Click the three-dot menu (...) in the top right of their profile.
- Select 'Deactivate user'.
- Click 'Deactivate User' to confirm.
What happens next:
The user can no longer log in. Their product licences are freed up automatically. If they had a Lone Working licence, their Alarm Response Profile is removed automatically. Devices and Lone Worker app licences assigned to them are also unassigned.
Tip: Before deactivating, check whether the user has any Actions assigned to them. Reassign these to another user first to avoid orphaned work.
How to find a deactivated user
Deactivated users stay in your Users list, so you don't need to search for them separately. The 'Status' column shows 'Active' or 'Inactive' against every user, and inactive rows appear greyed out with their product licences crossed through.
How to reactivate a user
- Click the gear icon in the top right to open Settings.
- Select 'Organisation'.
- In the 'Users' section, click the inactive user you want to reactivate.
- In the 'This user is inactive' banner at the top of their profile, click 'Reactivate user'.
- Read the confirmation, then click 'Reactivate user' again.
What happens next:
You'll see a 'User reactivated successfully' message and the inactive banner disappears. The user can log in again straight away, using the password they had before. If they've forgotten it, they can reset it from the login page, or you can send them a password reset email.
Reactivating restores access to the account, but not what was removed when you deactivated them. You'll need to set up again:
- Their product licences
- Their phone number
- Any Safe Pro device assignments
- Their Alarm Response Profile, once you have given them a Lone Working licence again
Note: Reactivating a user takes up a licence for each product you assign to them, so check you have licences available in 'Settings' > 'Organisation' > 'Licences' first.