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Lone working go-live checklist

Note: The Protector Mobile app was renamed to the Vatix app on 5 October 2026. Read more about the rename.

To activate your Safe Pros or the Lone Worker app (part of the Vatix app, formerly Protector Mobile app), you first need to set up your users on Vatix Workspace. Without this, your staff will not be able to use the Safe Pro or Lone Worker app to raise an alarm in an emergency.

Follow the step-by-step checklist below to set up your users.

Safe Pro (lone working device) setup

  1. Add your users using their email addresses, and add key details such as phone number and date of birth.

  2. Create the Alarm Response Profiles that the devices will be linked to.

  3. Assign an Alarm Response Profile to each user.

  4. Assign a device to each user.

  5. Send users this short training video on how to use the Safe Pro device.

  6. Distribute the devices, ensuring staff receive the device linked to their account.

Lone Worker app setup

  1. Add your users using their email addresses, and add key details such as phone number and date of birth.

  2. Create the Alarm Response Profiles that the app will be linked to.

  3. Assign an Alarm Response Profile to each user.

  4. Assign an app licence to each user.

  5. Send users this 2-minute video on how to use the app.

  6. Staff registered as users on the system can now download the app and use it as part of their daily work routine.

Note: Users will not be able to log into the Lone Worker app unless a phone number is linked to their account and they have been assigned an app licence.

Alarm Receiving Centre phone numbers

Save the 24/7 Vatix Alarm Receiving Centre phone numbers:

  • For app users: When an alarm is activated, the app user will see this number pop up on their screen: (+44) 808 169 2431. This is the Alarm Receiving Centre calling them. It is important that they always answer this call if they are able to even if it is a false alarm. Otherwise, we will be unable to confirm they are safe and the alarm will remain open.

  • If escalation contacts are contacted following an alarm activation, they will receive a call from (+44) 844 871 2223 (our Alarm Receiving Centre). The emergency contacts can save this number as 'Vatix Emergency Call' so that in an emergency they do not reject the call (thinking it to be a scam call or otherwise).