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How to add your medical information to your profile as a lone worker

Applies to user roles: User (Lone worker)

Available on platforms: Vatix Workspace web app

Note: The Protector Mobile app was renamed to the Vatix app on 5 October 2026. Read more about the rename.

If you have a Lone Working licence, you can add medical information to your profile. This information is shared with responders when you raise an alarm from a Safe Pro device or the Lone Worker app (part of the Vatix app, formerly Protector Mobile app), helping them provide the fastest and most appropriate support in an emergency.

For example, if you add your blood type and an allergy, responders at the Alarm Receiving Centre can share this with emergency services if needed.

How to add medical information to your profile

  1. Click the gear icon in the top right to open Settings.

  2. Select 'Personal'.

  3. Go to 'Profile'.

  4. Open the 'Medical Information' tab.

  5. Click 'Edit'.

  6. Enter or update your medical information.

  7. Click 'Save'.

Tip: You can also open your profile by clicking your initials in the top right and selecting 'Profile & preferences'.