How to respond to an alarm as a Self-Monitoring emergency contact

If your phone number is listed on a Self-Monitoring Alarm Response Profile, you may receive a call when a lone worker raises an alert. The call comes from +44 808 169 2431. We recommend saving this number in your contacts so you recognise it when it comes through.

When you receive a call:

1. Answer the call.
2. You'll hear an automated message confirming this is a Vatix alert and asking you to confirm your name. This is a human ID test to prevent the call being put through to voicemail. Say your name.
3. After the verification is confirmed, the automated message will explain that, after you have assessed the situation, you can press the * key to close the alarm.

4. The system dials you into the two-way audio line. This takes a few seconds. 

5. Speak directly to the lone worker and check they're okay. If it's an emergency, follow your organisation's internal escalation processes.
6. Once you have assessed the situation, close the alert down. Press the * key on your phone, then select one of the three options read out by the automated message:
   1. Confirmed Alert
   2. False Alert
   3. Test Alert