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How to set and manage timed alerts in the Lone Worker app

Applies to user roles: User (Lone worker)

Available on platforms: Protector Mobile app (Lone Worker app)

A timed alert starts a countdown before you begin a task. If you do not check in before the timer runs out, the app will raise an alarm automatically.

You can use it when you are about to start something with a defined duration: a site visit, a home appointment, or any period working alone in an isolated location.

How to start a timed alert

  1. Open the Protector Mobile app.
  2. Go to the 'Safety' screen (the shield icon on the far left of the bottom navigation bar).
  3. Tap 'Timed Alert'.
  4. Set the duration using the time selector.
  5. Optionally, type a note describing your location or task. This will be passed to the ARC or your emergency contacts if the timer expires.
  6. Tap 'Start'.

The countdown will be visible on the 'Safety' screen.

When a timed alert is active, a yellow bar will appear at the bottom of the screen showing the time remaining before the alert expires. This bar includes options to stop the timed alert, change the duration, or add 15 min.

Note: If the timer runs out before you stop or update the timed alert, the app will raise an alarm automatically. The ARC or your emergency contact will call you directly.

How to stop a timed alert

  1. Open the Protector Mobile app.
  2. Go to the 'Safety' tab (the shield icon in the bottom navigation bar).
  3. In the yellow bar at the bottom of the screen, tap 'Stop'.

The timed alert will be cancelled and no alarm will be raised.

How to change a timed alert

  1. Open the Protector Mobile app.
  2. Go to the 'Safety' tab (the shield icon in the bottom navigation bar).
  3. In the yellow bar at the bottom of the screen, tap 'Change'.
  4. Select the new duration.

The timed alert will continue using the updated time.

Tip: Set the timer a little longer than you expect the task to take. This reduces the chance of an accidental alarm if the task runs slightly over.

How to add 15 minutes to a timed alert

  1. Open the Protector Mobile app.
  2. Go to the 'Safety' tab (the shield icon in the bottom navigation bar).
  3. In the yellow bar at the bottom of the screen, tap '15 min'.

15 minutes will be added to the remaining time.